1. Information We Collect

We may collect information that you voluntarily provide when you contact NV Supermart, submit a franchise enquiry, request information, or use any enquiry or contact form on our website.

Depending on the purpose of your enquiry, the information may include:

• Name
• Mobile or telephone number
• Email address
• City, state or business location
• Information about your franchise or business requirement
• Any other information you voluntarily provide to us

We may also automatically receive certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, approximate usage information and website interaction data.

2. How We Use Your Information

NV Supermart may use the information collected through the website for purposes including:

• Responding to your enquiries and requests
• Providing information about our grocery franchise opportunities
• Understanding your business and franchise requirements
• Contacting you regarding an enquiry submitted by you
• Providing information about our products, services or business opportunities
• Improving our website, services and customer experience
• Maintaining website security and preventing misuse
• Complying with applicable legal and regulatory requirements

3. Franchise Enquiries

If you submit a franchise enquiry through our website, the information provided by you may be used by NV Supermart or authorised representatives of NV Supermart to understand your requirements and contact you regarding the franchise opportunity.

Submitting an enquiry does not automatically guarantee franchise approval, allocation, investment returns or acceptance into any NV Supermart business programme. Franchise decisions are subject to applicable business terms, eligibility requirements and internal evaluation.

4. Communication With You

When you provide your contact details to us, we may contact you by telephone, email, WhatsApp or other appropriate communication channels in relation to your enquiry or requested information.

We aim to use your contact information only for legitimate business and communication purposes connected with your interaction with NV Supermart.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may help us remember preferences, understand which pages are being visited and analyse website performance.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use third-party service providers to support website functionality, analytics, communication, hosting, security, forms or other business operations.

Where third-party services process personal information on our behalf, we expect such processing to be carried out for the relevant business purpose and subject to appropriate contractual or organisational safeguards, where applicable.

Our website may also contain links or embedded content from third-party websites or platforms. Their privacy practices are governed by their respective privacy policies, and NV Supermart is not responsible for privacy practices outside our control.

7. Data Security

NV Supermart takes reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure, taking into account the nature of the information and applicable requirements.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary sensitive or confidential information through website forms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for ongoing business requirements, or where retention is required or permitted by applicable law.

When personal information is no longer required for a relevant purpose and there is no legal or legitimate reason to retain it, appropriate steps may be taken to delete, anonymise or otherwise dispose of the information.

9. Your Privacy Rights

Subject to applicable law and any conditions or procedures that may apply, you may have rights relating to the personal information we process about you, including rights concerning access, correction, updating, erasure and grievance redressal.

If you believe that information held by us is inaccurate or requires correction, or if you have a privacy-related concern, you may contact us using the details provided below.

10. Children’s Privacy

Our website and franchise enquiry services are intended for individuals who are legally capable of entering into relevant business enquiries and arrangements. We do not knowingly seek personal information from children for franchise or business purposes.

11. Disclosure of Information

NV Supermart does not intend to sell your personal information as a commercial product.

Information may be shared with authorised personnel, service providers or other parties where reasonably necessary to provide requested services, process an enquiry, maintain website operations, protect our systems, comply with legal obligations or otherwise fulfil a lawful purpose.

12. External Links

Our website may contain links to external websites, social media platforms or other third-party services. Once you leave the NV Supermart website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

NV Supermart may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage visitors to review this page periodically.